Below you will find information about our delivery methods, estimated delivery times, shipping fees, order tracking and what to expect once your order has been dispatched.
Track Your Order
After placing an order, you can monitor its status and delivery progress at any time from your customer account under My Orders.
Once tracking information becomes available, it will be displayed with your order. Tracking events may take some time to appear after the parcel has been handed over to the carrier.
Modify or Cancel Your Order
SDRstore provides an additional convenience that allows eligible orders to be modified or cancelled from the My Orders section for up to one hour after the order is placed, provided processing or shipment has not already started.
After this period, or once processing has begun, online cancellation may no longer be available and we may not be able to stop the shipment.
If your order has already shipped, it may no longer be possible to intercept or cancel the parcel. Eligible consumers may still exercise an applicable right of withdrawal and return the goods in accordance with our Returns and Exchanges Policy.
Delivery Methods
We offer Standard Shipping for most destinations. The delivery times displayed on our website are estimates based on the destination, product availability, warehouse location and carrier service.
The available delivery options, shipping charges and estimated delivery time for your destination will be shown during checkout where applicable.
You can also view the carriers we commonly use here:
For urgent delivery requirements, please contact us before placing your order and we will check whether a faster shipping option is available.
Processing Time vs. Delivery Time
- Processing time is the period required to prepare, source or dispatch your order before it is handed to the carrier.
- Transit time begins once the carrier has collected the shipment and represents the estimated time required for transportation.
- Product pages may show an estimated dispatch time separately from the estimated carrier delivery time.
- Pre-orders, backorders, made-to-order products and products sourced from a supplier may have longer processing times. Any applicable estimate will be shown or communicated where possible.
Delivery Time and Delays
- Delivery estimates are provided in good faith but may be affected by carrier delays, customs procedures, public holidays, severe weather, incorrect address information or other circumstances outside normal transport schedules.
- For EU consumer purchases, unless another delivery period has been agreed, goods should generally be delivered within 30 days of conclusion of the contract.
- If an agreed delivery period is not met, please contact us. Where required by applicable law, you may ask us to complete delivery within an appropriate additional period.
- If delivery still does not occur within that additional period, or where applicable law allows immediate termination because timely delivery was essential, you may have the right to terminate the contract and receive a refund.
Lost or Damaged Shipments
- If tracking shows an unusual delay, the parcel appears lost, or the shipment arrives visibly damaged, please contact us as soon as possible.
- We may open an investigation with the carrier and may request photographs, packaging information or other details needed to process the claim.
- For consumer orders, SDRstore remains responsible for delivery until the goods are delivered to you or to a person you have designated, subject to the rules applicable to the chosen carrier arrangement.
- If an order is confirmed lost in transit, we will provide the appropriate remedy in accordance with applicable law and our order protection terms.
Taxes, VAT and Customs
- Applicable VAT, taxes and shipping charges are displayed or calculated during checkout where supported.
- Orders delivered within the European Union will normally not require the customer to pay import customs duties when the goods are shipped from within the EU.
- Some products may be fulfilled through our trusted supplier network or other warehouse locations. We will provide available shipping and tax information during checkout or in the order information where applicable.
- Shipments to destinations outside the European Union may be subject to local import VAT, customs duties, brokerage fees or other charges imposed by the destination country unless those charges have been prepaid or otherwise included in the order.
- Where customs clearance is required, the recipient may need to provide information or documentation requested by the carrier or customs authority.
Important Delivery Notes
- Please check your delivery address carefully before confirming the order.
- We may ship from different warehouses or trusted suppliers depending on product availability.
- An order containing multiple products may occasionally be delivered in more than one parcel.
- Tracking updates are provided by the carrier and may occasionally appear with a delay.
- Estimated dispatch and delivery information can also be found on applicable product pages under shipping information.
Nothing on this page limits any mandatory consumer rights available under applicable EU or national law.
