Terms and Conditions

1. Introduction

Welcome to SDRstore! These detailed terms and conditions describe the rules and regulations governing the use of our website, https://www.sdrstore.eu. By accessing or using our site, you agree to comply with and be bound by these terms.

2. Business Information

• Business Name: SDRstore
• Contact Email: [email protected]

3. Online Presence

SDRstore operates exclusively online, providing a platform for purchasing electronics from various distributors. Please read these terms carefully before using our services.

4. Products and Services

4.1 Product Descriptions

We strive to provide accurate and up-to-date product information. However, SDRstore does not guarantee that product descriptions or other content on the site are complete, reliable, current, or error-free.

4.2 Prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product without notice.

4.3 Orders

By placing an order through our site, you agree to provide accurate and complete information. SDRstore reserves the right to refuse or cancel orders at our discretion.

4.4 Availability

The availability of products on our site is not guaranteed. We may limit or cancel quantities purchased per person, per household, or per order.

5. Delivery and Shipping

5.1 Shipping Policy

Please refer to our Shipping Policy for information on shipping methods, delivery times, and associated costs.

5.2 International Shipping

SDRstore can ship products internationally. However, customs duties and taxes may apply, and customers are responsible for these additional costs.

5.3 Delays

SDRstore is not responsible for shipping or delivery delays beyond our control, including but not limited to customs processing.

6. Returns and Refunds

6.1 Return Policy

Please refer to our Return Policy for information on returns, exchanges, and refunds.

6.2 Condition of Returned Products

Returned products must be in their original condition, unused, and in the original packaging.

7. Order Issues Resolution

7.1 Notification

If there is an issue with fulfilling an order due to external factors, such as changes in customs regulations, we will promptly notify the customer through the order communication chat with resolution options, which may include:

• Store Credit: Offering a store credit for the full purchase value.
• Refund: Issuing a refund to the original payment method.

7.2 Automatic Resolution Policy

If we do not receive a response from the customer within 10 days of our initial communication regarding the order issue, the following policy will apply:

• The full purchase value will be credited to the customer's account via a gift card.
• Once the gift card is issued, the customer will no longer be eligible to request a refund to their original payment method.

8. Privacy Policy

Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Taxes

SDRstore is not responsible for any import taxes or other taxes imposed outside our store. Customers are solely responsible for any taxes associated with their purchases.

10. Fraud Prevention

10.1 Zero Tolerance

SDRstore has a zero-tolerance policy for fraudulent activities.

10.2 Reporting

Any suspected fraudulent activity will be reported to the relevant authorities.

11. Changes to Terms

11.1 Notification

We reserve the right to modify or replace these terms at any time. Changes will be effective upon posting on our site.

11.2 Your Responsibility

It is your responsibility to review these terms periodically for changes.

12. Intellectual Property

The content on our site, including but not limited to text, graphics, logos, and images, is the property of SDRstore and is protected by copyright and other intellectual property laws.

13. Limitation of Liability

SDRstore is not liable for any direct, indirect, incidental, consequential, or punitive damages resulting from the use of our site or the purchase of our products.

14. Governing Law

These terms and conditions are governed by and interpreted in accordance with the laws of Romania, Europe, without regard to conflict of law provisions.

15. Dispute Resolution

Any disputes arising from or related to these terms will be resolved through arbitration in accordance with the rules of the International Commercial Arbitration Court. The arbitration decision will be final and binding.

16. User Accounts

16.1 Account Responsibility

Customers are responsible for maintaining the confidentiality of their account information, including the password, and for all activities that occur under their account.

16.2 Account Termination

SDRstore reserves the right to terminate accounts, edit or remove content, and cancel orders at our discretion.

17. Payment Terms

17.1 Payment Methods

We accept various payment methods, which are listed on our site. All payments must be received in full before products are shipped.

17.2 Payment Security

We use secure payment gateways to process transactions. However, SDRstore is not responsible for any breaches that occur outside of our control.

18. Warranties and Disclaimers

18.1 No Warranty

The products and services provided by SDRstore are offered "as is" without any warranty, whether express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

18.2 Manufacturer's Warranty

For some products, only the manufacturer's warranty is available. SDRstore does not offer additional warranties.

18.3 Limitation of Liability

SDRstore's liability is limited to the maximum extent permitted by law. We are not responsible for damages exceeding the amount paid by the customer for the product or service in question.

19. Indemnification

19.1 Customer Agreement

Customers agree to indemnify, defend, and hold SDRstore, our officers, directors, employees, agents, and third parties harmless from any claims, losses, liabilities, and expenses (including reasonable attorney's fees) arising from or related to the use of our site or the violation of these terms.

20. Electronic Communications

20.1 Consent

By using our site or sending emails to us, you are communicating with us electronically. You agree to receive communications from us electronically and that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

21. Force Majeure

21.1 Definition

SDRstore is not responsible for any delay or failure in performance due to causes beyond our reasonable control, including but not limited to acts of God, war, strikes, floods, earthquakes, lockdowns, and other natural disasters.

22. Severability

22.1 Clause Applicability

If any provision of these terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue to be in full force and effect.

23. Entire Agreement

23.1 Scope of Agreement

These terms constitute the entire agreement between the customer and SDRstore regarding the use of our site and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and SDRstore.

24. Contact Information

24.1 Feedback and Concerns

If you have any questions, feedback, or concerns regarding these terms, please contact us at [email protected].

By using our site, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. Thank you for choosing SDRstore!