Terms and Conditions
1. Introduction
Welcome to the SDRstore! These detailed terms and conditions outline the rules and regulations governing the use of our website, https://www.sdrstore.eu. By accessing or using our website, you agree to comply with and be bound by these terms.
2. Business Information
- Business Name: SDRstore
- Contact Email: [email protected]
3. Online Presence
SDRstore operates exclusively online, providing a platform for purchasing electronics from various distributors. Please read these terms carefully before using our services.
4. Products and Services
4.1 Product Description
We endeavor to provide accurate and up-to-date product information. However, SDRstore does not warrant that product descriptions or other content on the Site is complete, reliable, current, or error-free.
4.2 Prices
Prices of our products are subject to change without notice. We reserve the right to alter or discontinue any product without notice.
4.3 Orders
By placing an order on our website, you agree to provide accurate and complete information. SDRstore reserves the right to refuse or cancel orders at our discretion.
4.4 Availability
The availability of products on our website is not guaranteed. We may limit or cancel quantities purchased per person, per household or per order.
5. Delivery and Shipping
5.1 Shipping Policy
Please see our Shipping Policy for information about shipping methods, delivery times and associated costs.
5.2 International Shipping
SDRstore can ship products internationally. However, customs duties and taxes may apply and customers are responsible for these additional costs.
5.3 Delivery Issues
If there are any delivery issues, customers must notify us within 10 days of the delivery date. If we do not receive notification within this timeframe, we may no longer be able to provide assistance.
5.4 Delays
SDRstore is not responsible for shipping or delivery delays that are beyond our control, including, but not limited to, customs processing.
5.5 Direct Shipment from Supplier
We reserve the right to ship products directly from our supplier to the customer in cases where we are unable to fulfill the order in a timely manner. This process does not affect the delivery times offered at the time of purchase.
5.6 Customs Procedure and Returns
If a package is not cleared through customs within a reasonable time and is returned to us, SDRstore reserves the right to issue a store credit in lieu of a refund. For large shipments where significant transportation costs have been incurred, SDRstore may deduct the return costs from the amount paid and will issue a credit for the remaining difference.
6. Returns and Refunds
6.1 Returns Policy
Please see our R Returns Policy for information about returns, exchanges and refunds.
6.2 Status of Returned Products
The returned products must be in their original, unused condition and in their original packaging.
6.3 Refunds for Unaccepted Deliveries
If a customer does not accept delivery of their order and the package is returned to us, the following policy applies:
- In such cases, SDRstore reserves the right to issue a credit equivalent to the value of the order in lieu of a monetary refund.
- We reserve the right to withhold monetary refunds for non-accepted deliveries and issue credits only, regardless of the reason for non-acceptance.
- This policy does not apply to orders refused due to legitimate delivery issues, such as damage in transit, which will be handled on a case-by-case basis.
- Store Credit: Offering a credit for the full value of the purchase.
- Refund: Issuing a refund to the original payment method.
- The full value of the purchase will be credited to the customer's account via a gift card.
- Once the gift card is issued, the customer is no longer eligible to request a refund to their original payment method.
7. Resolving Problems with Orders
7.1 Notification
If there is a problem in fulfilling an order due to external factors such as changes in customs regulations, we will promptly notify the customer via order chat communication, providing resolution options, which may include:
7.2 Automatic Resolution Policy
If we do not receive a response from the customer within 10 days of our initial communication of the order issue, the following policy will apply:
8. Privacy Policy
Please see our Privacy Policy to understand how we collect, use and protect your personal information.
9. Fees
SDRstore is not responsible for customs duties or other taxes imposed outside of our store. Customers are solely responsible for any taxes associated with their purchases.
10. Fraud Prevention
10.1 Zero Tolerance
SDRstore has a zero tolerance policy towards fraudulent activity.
10.2 Reporting
Any suspected fraudulent activity will be reported to the relevant authorities.
11. Changes to the Terms
11.1 Notice
We reserve the right to modify or replace these Terms at any time. Changes will be effective upon posting on our website.
11.2 Your responsibility
It is your responsibility to check these terms periodically for changes.
12. Intellectual Property
The content on our website, including, but not limited to, text, graphics, logos and images, is the property of SDRstore and is protected by copyright and other intellectual property laws.
13. Limitation of Liability
SDRstore is not liable for any direct, indirect, incidental, consequential or punitive damages arising out of the use of our website or the purchase of our products.
14. Applicable Law
These terms and conditions shall be governed by and construed in accordance with the laws of Romania, Europe, without regard to its conflict of laws provisions.
15. Dispute Resolution
Any disputes arising out of or relating to these Terms shall be settled by arbitration under the rules of the International Court of Commercial Arbitration. The decision of the arbitration shall be final and binding.
16. User Accounts
16.1 Account Responsibility
Customers are responsible for maintaining the confidentiality of their account information, including password, and for all activities that occur under their account.
16.2 Account Closure
SDRstore reserves the right to terminate accounts, edit or remove content, and cancel orders at our discretion.
17. Payment Terms
17.1 Payment Methods
We accept various payment methods, which are listed on our website. All payments must be received in full before products are shipped
17.2 Payment Security
We use secure payment gateways to process transactions. However, SDRstore is not responsible for security breaches that occur beyond our control.
18. Warranties and Representations
18.1 No Warranties
The products and services offered by SDRstore are provided "as is" without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
18.2 Manufacturer's Warranty
For some products, only the manufacturer's warranty is available. SDRstore does not offer additional warranties.
18.3 Limitation of Liability
SDRstore's liability is limited to the maximum extent permitted by law. We are not liable for damages in excess of the amount paid by the customer for the product or service.
19. Indemnity
19.1 Customer Agreement
Customers agree to indemnify, defend and hold harmless SDRstore, its officers, directors, directors, employees, agents and third parties from and against any and all claims, losses, liabilities and expenses (including reasonable attorneys' fees) arising out of or related to the use of our website or your breach of these Terms.
20. Electronic Communications
20.1 Consent
By using our website or sending e-mails to us, you are communicating with us electronically. You agree to receive communications from us electronically and that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
21. Force Majeure
21.1 Definition
SDRstore is not liable for any delay or failure in performance caused by factors beyond our reasonable control, including, but not limited to, acts of nature, wars, strikes, floods, floods, earthquakes, lockdowns and other natural disasters.
22. Severability
22.1 Applicability of Clauses
If any provision of these Terms is held to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect.
23. Entire Agreement
23.1 Scope of the Agreement
These terms and conditions constitute the entire agreement between you and SDRstore with respect to your use of our website and your purchase of our products. They supersede and cancel any prior agreements, understandings or arrangements.
24. Termination
24.1 Termination Rights
SDRstore may terminate or suspend your access to our Site or Services immediately, without prior notice or liability, for any reason, including, but not limited to, a breach of these Terms.
25. Prohibited Conduct
25.1 Defamatory Statements
SDRstore does not tolerate defamatory or malicious statements about our company, our staff or our products. We reserve the right to take appropriate legal action against persons or entities that make defamatory statements that damage our reputation.