Returns and Exchanges
Policy on Returns and Exchanges
1 Pack all items in their original packaging. Items bought as sets must be returned as sets.
2 Fill in the return request form attached to your order or available on our website.
3 Attach a copy of the sales receipt or proof of purchase.
4 We will send you the return address via email once we receive your return request.
5 After you have sent the parcel, please inform us by sending an email to [email protected].
Eligibility for Return or Exchange
Defective or Damaged Items
We accept returns only for defective, damaged, or non-working items. To be eligible for a return:
- Contact us within 10 (ten) calendar days of receiving the item to report the defect.
- Ensure items are in their original packaging with all labels intact.
- Submit a copy of the proof of purchase and fill in the return request form.
- Return shipping costs for defective items will be covered by us.
Legal Compliance
Our return and exchange policy is designed to comply with EU law. We accept returns only for defective items. If you wish to return an item for other reasons, please be aware that our policy may not cover such returns. For further information on your statutory rights, please contact us.