Returns and Exchanges Policy
1
Pack
Pack all products and accessories carefully in the original packaging. Sets must be returned complete.
2
Request return
Go to My Account → Orders, open the order and click "Request Return".
Command status must be "Completed"; otherwise the return button will not appear.
3
Fill in the data
Complete the return request (reason, product condition, contact details). Attach pictures/video if relevant.
4
Proof of purchase
Attach a copy of your invoice/receipt or other valid proof of purchase. If possible, put a copy in the package as well.
5
After approval
- Products without defect: we organize the courier service; the cost of the return will be deducted from the amount refunded.
- Defects/damaged goods: we organize the courier and cover the cost of return. You do not have to order the courier.
Defections or damage
- Notify us as soon as possible after discovery (ideally within 2 months of discovery).
- Keep the original packaging and proof of purchase; photos/video will help to resolve quickly.
- If the defect is confirmed, we bear the cost of return and can offer repair, replacement or refund in accordance with applicable law.
Additional guidance
- All returns must be pre-approved and accompanied by a completed return form + proof of purchase.
- Returns that do not follow the steps may result in delays or a reduction in the amount refunded (if accessories are missing or there are signs of wear beyond normal wear and tear).
- For questions, write to us at [email protected].
