If you entered the wrong delivery address or need your order sent somewhere else, contact SDRstore support as soon as possible.
A delivery address can usually only be changed while the order is still being processed and before it has been handed to the shipping carrier.
- Contact SDRstore support as soon as you notice the address needs to be changed;
- Provide your order number and the email address used for the order;
- Send us the complete new delivery address, including the recipient name and postal code;
- Wait for confirmation that the address has been updated before assuming the change was successful;
- Do not rely on editing the address in your account, as this will not automatically change an existing order.
If the order has already been packed or shipped, we may no longer be able to change the address directly. Depending on the carrier and shipment status, an address change or delivery redirection may still be possible.
For security and fraud-prevention reasons, some address changes may require additional verification before they can be accepted.
Always review your delivery details carefully before placing an order to help avoid delays or failed deliveries.
