If you need to change an order after placing it, contact SDRstore support as soon as possible. Changes may still be possible if the order has not yet progressed too far through processing or shipping.
Depending on the order status, we may be able to help with changes such as:
- Changing the quantity of a product;
- Adding or removing an item;
- Correcting billing or delivery information;
- Updating certain product options where possible;
- Cancelling the order if it has not yet been processed or dispatched.
Once an order has been packed, processed by the warehouse or handed to the carrier, some changes may no longer be possible.
When contacting us, provide your order number and clearly explain the change you would like to make. Do not place a second order unless necessary, as we may be able to update the existing order instead.
If your order has already shipped, contact SDRstore support for the available options based on the specific situation.
