If you want to add, remove or replace a product in an existing SDRstore order, contact our support team as soon as possible.
Whether a product change is possible depends on the current status of your order. We may be able to make changes while the order is still being processed and before it has been packed or shipped.
- Provide your order number when contacting SDRstore support;
- Tell us which product you want to add, remove or replace;
- Include the exact product name or product page link where possible;
- Wait for confirmation before assuming the order has been changed;
- Be aware that changing products may alter the order total, availability or estimated delivery time.
If the replacement or additional product has a different price, we will advise you of any amount that needs to be paid or refunded.
Once an order has been packed, transferred to the warehouse for dispatch or handed to the carrier, product changes may no longer be possible. In that case, SDRstore support can explain the available alternatives.
Do not place a second order solely to correct an existing one unless necessary. Contact us first, as we may be able to update the original order.
