If you placed your order as a guest, it may not automatically appear in an SDRstore account created before or after the purchase. The order is still registered in our system and remains valid.
This usually happens because guest orders are processed using the email address and details entered during checkout rather than being linked to a logged-in customer account.
- Check that you are signed in with the same email address used when placing the order;
- Keep your order confirmation email and order number available;
- If the order is still missing, contact SDRstore support and ask us to link it to your account;
- Once linked, you will be able to access the available order information from your account.
When contacting us, please provide your order number and the email address used during checkout so we can identify the order and assist you as quickly as possible.
