If you placed an order as a guest, the order may not automatically appear in your SDRstore account. We can help link the existing guest order to your customer account.
Before contacting us, make sure that your SDRstore account uses the same email address that was entered when the guest order was placed.
- Sign in to your SDRstore account;
- Check that the account email matches the email used for the guest order;
- Locate the order number in your order confirmation email;
- Contact SDRstore support and provide your order number and account email address;
- We will verify the order details and link the order to the appropriate account where possible.
After the order has been linked, sign in to your account again to access the available order details, status updates and shipping information.
If you no longer have your order confirmation email, contact us with the name and email address used during checkout so we can help locate the order.
