If an order is missing from your SDRstore order history, it may have been placed as a guest, under a different email address, or while you were not signed in to your account.
Before contacting us, please check the following:
- Make sure you are signed in to the correct SDRstore account;
- Check whether the email address on your account matches the one used when placing the order;
- Review your order confirmation email to confirm whether the purchase was placed as a guest;
- Check that you are viewing the correct customer account if you have used more than one email address.
If the order was placed as a guest, it may not appear automatically in your account history. SDRstore support can help verify the order and, where possible, link it to the appropriate customer account.
When contacting us, please provide your order number and the email address used during checkout so we can locate the order quickly.
