Before sending a product back, please review our Returns and Exchanges Policy for information about the applicable return procedure, return shipping costs and your statutory consumer rights.
If you would like to return a product, follow these steps:
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Log into your customer account and open the Order Details page for the relevant order.
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Click the Return or Request Return button next to the product you wish to return.
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Select the type of return and provide the requested information.
If you are exercising your statutory EU right of withdrawal, you are not required to provide a reason for changing your mind. Where possible, selecting a reason can still help us improve our products and service.
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For defective, damaged or incorrectly supplied products, please describe the issue and attach photographs or video where relevant. This can help us diagnose the problem and arrange the appropriate solution more quickly.
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Follow the return shipping instructions displayed or provided by our team. Depending on the reason for the return, SDRstore may arrange collection or provide instructions for sending the product back.
Important: Return requests are reviewed by our team so that we can provide the correct return instructions, determine whether collection is required and, in the case of a reported defect, check whether the issue can be resolved without unnecessary shipping.
This review does not mean that a statutory right of withdrawal is subject to SDRstore approval. Where the EU right of withdrawal applies, eligible consumers generally have 14 days from receiving the goods to inform us of their decision to withdraw from the purchase, without having to provide a reason.
After notifying us of a withdrawal, the goods must generally be sent back without undue delay and no later than 14 days after you informed us of your decision to withdraw.
If SDRstore arranges return shipping for a non-defective change-of-mind return, the applicable direct return shipping cost may be deducted from the refund where this is permitted and the customer was informed that they are responsible for the return cost.
For defective, damaged or incorrectly supplied goods covered by your statutory consumer rights, we will arrange or reimburse the necessary return transport so that the applicable remedy can be provided without cost to you.
Please package the product securely before transport. We recommend using the original packaging where reasonably possible, especially for sensitive electronic equipment, but original packaging is not a condition for exercising a statutory right of withdrawal.
Once the returned goods are received, they will be inspected and the refund, replacement, repair or other applicable remedy will be processed in accordance with our Returns and Exchanges Policy and applicable law.
