We aim to process returns as quickly as possible. If SDRstore arranges a courier collection, the courier will usually arrive within approximately 1–3 business days after the return instructions have been confirmed. Collection times may vary depending on your location, carrier availability and public holidays.
Once the returned product reaches us, it may undergo a visual and, where relevant, technical inspection. This helps us verify the contents of the return, assess any reported defect and determine whether there has been handling beyond what is reasonably necessary to inspect the product.
When will I receive my refund?
For a valid statutory withdrawal, reimbursement will be processed without undue delay and in accordance with the applicable legal deadline. Under EU consumer rules, reimbursement is generally due no later than 14 days after we are informed of your decision to withdraw.
Where permitted by law, we may withhold the reimbursement until we have received the goods back or until you provide evidence that the goods have been sent back, whichever occurs first.
Once SDRstore has issued the refund, it will normally appear on your original payment method within approximately 2–7 business days, depending on your bank, card issuer or payment provider. Processing times after the refund has been issued are outside SDRstore's direct control.
What condition should the items be in?
You may inspect and handle a product to the extent reasonably necessary to establish its nature, characteristics and functioning, similar to what would normally be possible when examining a product in a physical shop.
Please return the product securely packaged and include the accessories, components and other items supplied with it where applicable. If promotional items or gifts formed part of the original purchase, these should also be returned where required for the return of the complete order.
We recommend using the original packaging where reasonably possible, particularly for sensitive electronic equipment, as it can provide better protection during transport. However, original packaging is not a condition for exercising a statutory right of withdrawal.
If a product has been handled or used beyond what is reasonably necessary to establish its nature, characteristics and functioning, you may be responsible for any resulting diminished value, where permitted by applicable law.
Missing accessories, physical damage, modifications or excessive use may therefore result in an appropriate reduction of the refund where legally permitted. This does not automatically remove an applicable statutory right of withdrawal.
What about defective products?
If you are returning a product because it is defective, damaged or does not conform to the order, the return will be handled under the applicable legal-guarantee rules rather than simply as a change-of-mind return. Where the statutory legal guarantee applies, the necessary remedy and associated return shipping must be provided without cost to the consumer.
If you need assistance or anything is unclear, please contact our customer support team.
