An SDRstore order may be cancelled for several reasons. If your order was cancelled, check your email first, as we may have sent additional information about the cancellation.
Common reasons an order may be cancelled include:
- The payment was declined, failed or was not completed;
- The order remained unpaid for too long;
- A product became unavailable before the order could be fulfilled;
- The order could not pass our payment or fraud-prevention checks;
- Required customer, billing or delivery information could not be verified;
- The order was identified as a duplicate or was cancelled following a customer request.
For security reasons, we may not always be able to provide full details about automated fraud-prevention or payment verification checks.
If payment was already captured for an order that was later cancelled, any applicable refund will be handled according to the payment method and cancellation status.
If you are unsure why your order was cancelled, contact SDRstore support and provide your order number and the email address used during checkout. We can review the order and explain the available next steps.
